Introduction
At Karupie, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you interact with our sustainable interior painting services. We believe in transparency and want you to understand exactly how your information is handled in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
Our Commitment: We only collect information that is necessary to provide you with exceptional sustainable painting services and improve your experience with Karupie.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact details (name, email address, phone number, postal address)
- Project-specific information (property details, room dimensions, color preferences)
- Communication records (emails, messages, consultation notes)
- Payment information (billing address, payment method details)
- Service feedback and reviews
Technical Information
When you visit our website, we automatically collect:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Website usage patterns and navigation data
- Cookies and similar tracking technologies
How We Use Your Information
We process your personal data for the following legitimate purposes:
- Service Delivery: To provide our sustainable interior painting services, schedule appointments, and manage project timelines
- Communication: To respond to inquiries, provide quotes, and maintain ongoing project communication
- Quality Improvement: To enhance our eco-friendly painting techniques and customer service standards
- Legal Compliance: To fulfill contractual obligations and comply with applicable laws and regulations
- Marketing: To send relevant updates about our sustainable painting solutions (with your consent)
- Security: To protect our systems and prevent fraudulent activities
Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our painting service agreements
- Legitimate Interests: For business operations, service improvement, and security measures
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with tax, accounting, and other legal requirements
Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal information:
Right of Access
Request copies of your personal data and information about how we process it
Right to Rectification
Request correction of inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data under certain circumstances
Right to Restrict Processing
Request limitation of how we process your personal data
Right to Data Portability
Receive your personal data in a structured, commonly used format
Right to Object
Object to processing based on legitimate interests or for direct marketing
Data Security and Protection
We implement comprehensive security measures to protect your personal information:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and system updates
- Access controls limiting data access to authorized personnel only
- Secure backup procedures and disaster recovery protocols
- Employee training on data protection and privacy practices
- Compliance with industry-standard security frameworks
Data Breach Protocol: In the unlikely event of a data breach, we will notify relevant authorities within 72 hours and inform affected individuals without undue delay, as required by GDPR.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Project Data: Retained for 7 years for warranty and legal purposes
- Communication Records: Kept for 3 years for service quality and dispute resolution
- Marketing Data: Retained until you withdraw consent or unsubscribe
- Website Analytics: Anonymized after 26 months
- Financial Records: Kept for 7 years as required by tax legislation
Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share limited data with trusted service providers who assist us in:
- Payment processing and financial transactions
- Website hosting and technical maintenance
- Email marketing services (with your consent)
- Legal and accounting services
- Insurance providers for project coverage
All third-party processors are contractually bound to protect your data and use it only for specified purposes.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and provide personalized content. We use:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: To understand website usage and improve performance
- Marketing Cookies: To deliver relevant content and advertisements (with consent)
You can manage cookie preferences through your browser settings or our cookie consent banner.
International Data Transfers
If we transfer your personal data outside the European Economic Area, we ensure adequate protection through:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules where applicable
- Your explicit consent for specific transfers
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes through our website or direct communication. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
Stay Informed: We recommend reviewing this Privacy Policy regularly to stay informed about how we protect your information.
This Privacy Policy is effective as of January 2024 and applies to all interactions with Karupie's sustainable interior painting services.